Shipping policy

Thank you for shopping with CGenies. This Shipping Policy explains how we process, ship, and deliver orders placed on our website. Our goal is to provide clear information so you know exactly what to expect when placing an order with us.

Order Processing Time

All orders are processed within 1–3 business days after payment is successfully confirmed. Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in processing your order, we will notify you via email.

Shipping Time

Estimated delivery times depend on the destination and shipping carrier. Typical delivery times are as follows:

United Kingdom: 7–12 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected. Occasionally, we may offer free shipping promotions, which will be clearly indicated on the website when available.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Tracking information may take 24–48 hours to update after the order has been shipped.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information when placing an order. If an incorrect address is provided and the order has already been processed or shipped, we may not be able to modify the shipment.

If you notice an error in your shipping address, please contact us immediately at info@cgenies.com so we can attempt to correct it before the order is dispatched.

Customs, Duties, and Taxes

For international orders, your shipment may be subject to customs duties, import taxes, or other fees imposed by your local government. These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Delayed or Lost Packages

While we work with reliable shipping partners, delivery delays can occasionally occur due to weather, customs inspections, or carrier-related issues.

If your order appears delayed or lost, please contact our support team. We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include photos of the damaged package and product. This will help us assess the situation and provide a suitable solution.